Why store security into "air defense"? Where is the loophole?

The economic life of Anhui TV Station reported recently that at 3 o'clock in the morning on January 8th, it was located on Shuiyangjiang Road, Baohe District, Hefei, Anhui Province. A community tobacco, tea and tea supermarket opened by Sister Big Brother and Sister Lu was stolen, losing about 20,000 yuan. The shopkeepers are disturbed by the fact that the supermarket is equipped with an anti-theft alarm system. Each year, a thousand yuan service fee is handed over to the security company. When the incident occurs, the anti-theft alarm system is unresponsive and should have arrived at the scene within five to ten minutes. It took thirty to forty minutes for the personnel to arrive, resulting in serious losses in the store. Referring to the compensation, the security company again refused to pay the strong evidence that it could not provide the stolen quantity, making the owner even more irritated. How can security guards become “air defense” shopkeepers? The author also saw several shortcomings of the company from this incident. He talked with everyone here.

This is a security service company that provides 24-hour telephone alarms. The supermarket is equipped with an anti-theft alarm system connected to the company's alarm center. The security company provides alert processing services. The accident supermarket has used the company's services for seven years. This is the first time. Theft occurred.

This incident can be seen from two aspects. First of all, as far as anti-theft alarm system is concerned, the anti-theft alarm system was installed seven years ago. It uses a telephone network alarm mode and uses an infrared alarm to monitor it. From the standpoint of the number of alarm devices, perhaps the device has not undergone a system update, and the alarm system is unresponsive at the time of the incident. The occurrence of false alarms and false alarms in burglar alarms is a common occurrence in the past, but it is understood that current burglar alarms can be combined with video surveillance to realize video network alarms. The surveillance camera and the alarm detection device work at the same time. The intelligent camera can automatically monitor the abnormal behavior and feedback the system through analysis. The burglar alarm detection device and the alarm can alarm at the first time when the alarm occurs and report to the company's policing center or directly to the local police. The alarm center responds; after receiving the alarm, the alarm center can confirm the situation through the video surveillance and make a response; before rushing to the scene, it can monitor the situation on the spot through monitoring, and can also remotely shout and scare off the thief, and all this will be Monitoring records, leaving evidence for the later police investigation and evidence collection, can also avoid the situation as in this case, because there is no monitoring, can not provide evidence of stolen quantity and can not clearly define the liability.

Second, there are many loopholes in the work attitude and management system of the security company. In the course of the investigation on April 22, it was discovered that the so-called 24-hour “security internet phone” failed to answer three times in 10 minutes because the respondent went to the toilet. This is an accidental event, or it is often unknown. However, the author's understanding is that the so-called 24-hour service calls can be answered immediately at any time. Obviously, only one person's service call is unreasonable. The words of the person in charge of the company “have serviced for so many years before a mistake occurred” is extremely irresponsible. It is the responsibility of the security company to ensure the security of the service object. No fault can be tolerated, and only one mistake has occurred in many years. It was established over the years. The shop was only based on one theft. Perhaps the anti-theft alarm system has indeed scared off a lot of thefts, but after all, the department is not used to pretend, failing to report, the responsibility can not be shirked. In addition, the person in charge acknowledged that the company’s handling of the company was slow, because the company had only one service car and was responsible for more than a dozen customers. The author can not help but ask, is there really so many cases of theft in one night? And for your company's customers! Moreover, the company should anticipate such situations and prepare more vehicles in response to emergencies.

In fact, as the security industry is said to be responsible for maintaining social security, security companies should be meticulous in providing services, because our one-minute recovery may be a huge loss to our customers. The author believes that security companies should keep up with the times to improve the safety of their own equipment, to provide customers with better security services. At the same time, it should clearly define its own responsibilities, establish a sense of safety service, and make the work more rigorous and safer.