Buying furniture in the event of counterfeit goods, how much do you know?
Foreword: Merchants who use other people's brands or engage in substandard practices not only violate consumers' right to know but also infringe on the trademark rights of legitimate manufacturers. Consumers can report such issues to the industry and commerce authorities to claim double compensation, while manufacturers should also take legal action to protect their rights.
Buying a lottery wins a door, but the inside is very greasy
On September 11th this year, Ms. Niu purchased furniture from the Bai Desheng brand through an online group-buying platform. On the 18th, she visited the Daming Home Baidesheng Store in Jinan to choose her items as per the group purchase rules. She ended up buying three sets of doors and paid the full amount of 4,000 yuan on the spot.
According to Ms. Niu, after the installation was scheduled for 20 days, it took longer than expected. When she called to check, the staff told her that one of the doors couldn't be installed.
This made Ms. Niu upset. If they couldn’t install the door, the merchant should have informed her immediately instead of making her wait so long. However, the staff’s attitude was friendly, so she didn’t press too hard at first. Later, she chose a new design, and the merchant promised to install it within a week.
But after a week passed, she still hadn’t heard from them. She repeatedly contacted the staff at Daming Home in Jinan, but they kept delaying the issue. The delay stretched over 70 days, and she started to feel like she had been deceived.
When she reviewed the original purchase contract, she found it was poorly filled out—there were no dates, and even the delivery date wasn’t clearly stated. Despite repeated requests, the information remained unclear.
Later, Life Helper and Ms. Niu visited the Daming Home Baidesheng Store in Jinan. They met Niu Haoguang, the local distributor of the Bai Desheng brand. Mr. Niu admitted that the long delay was indeed a mistake, but he said that now that the goods had arrived, customers could come anytime for installation. However, he did not offer any clear compensation for the delay.
Group Buying and Fake Goods: Daming Home's Contradictory Claims
Later, the reporter visited the checkout counter at Daming Home Mall. The staff explained that the mall handles all payments centrally, and if transactions are done privately between the customer and the merchant, the mall is not responsible. They also mentioned that if customers find any issues, they can report them and may be exempted from orders according to the store’s policies.
Lu Enlong, the head of operations at Daming Home, explained that the cooperation with Bai Desheng merchants isn’t an official partnership with the shopping mall. [ Follow the WeChat public account “Jiuzheng Furniture Network†for more updates; scan the code to unlock millions of business opportunities ]
In conclusion, while group buying offers great deals, it also comes with risks. Consumers must remain vigilant, ensure contracts are clear, and keep records of all transactions. Always verify the legitimacy of the seller and understand your rights before signing any agreement. If you encounter unfair treatment, don’t hesitate to seek help from the relevant authorities.
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